Ordyn billing
Refund Policy
We want the commercial terms to be as clear as the product. This policy explains first-purchase refunds, renewals, cancellations, and billing errors.
Contents
1. First-purchase refund window
You may request a refund of your first Ordyn subscription payment within 30 calendar days after the initial purchase. This first-purchase window applies once per customer or associated organization and does not reset when changing plans, billing cadence, workspaces, or payment accounts.
2. Renewals
Subscription renewals are generally non-refundable because access remains available throughout the renewed period. We will consider exceptions where required by law or where a verified billing or technical error prevented timely cancellation.
3. Cancellation
You may cancel before the next renewal date. Cancellation prevents future charges and normally takes effect at the end of the current paid period. Partial months or unused time are not prorated unless required by law or agreed in writing.
4. Duplicate, incorrect, or unauthorized charges
Contact us promptly if you believe you were charged twice, charged an incorrect amount, or do not recognize a charge. We will investigate with Paddle and correct verified billing errors. Unauthorized-card claims may require identity or transaction verification.
5. How to request a refund
Email support@useordyn.com with the purchaser email, company name, Paddle transaction or invoice number, purchase date, and reason for the request. You may also request buyer support through paddle.net.
We aim to acknowledge requests within two business days. Approved card refunds are returned to the original payment method; financial institutions control the final posting time.
6. Mandatory rights
Nothing in this policy limits refund, cancellation, withdrawal, or other rights that cannot legally be excluded in your jurisdiction. Where mandatory law gives you stronger rights, those rights apply.